Conflict Mitigation Training for Drug Screening Professionals

Welcome to Conflict Mitigation Training for Drug Screening Professionals

2 Lessons

Professionalism and the Collector's Role

1 Lesson

Protocol and Process as Conflict Mitigation Strategies

1 Lesson

Use Active Listening Skills

1 Lesson

DOs and DON'Ts for Dealing with Angry Customers

1 Lesson

Training, Practice and Focus

1 Lesson

Role Play Situations

14 Lessons

Conflict Mitigation Training Conclusion and Exam

1 Lesson

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Conflict Mitigation Training for Drug Screening Professionals

Course Curriculum

Welcome to Conflict Mitigation Training for Drug Screening Professionals

1. Welcome to Conflict Mitigation Training (video)

2. Course Introduction (reading)

Professionalism and the Collector's Role

1. What do we mean when we say "compliant?" (reading)

Protocol and Process as Conflict Mitigation Strategies

1. Ensuring Transparency (reading)

Use Active Listening Skills

1. What does active listening entail? (reading)

DOs and DON'Ts for Dealing with Angry Customers

1. Dealing with Upset Customers (reading)

Training, Practice and Focus

1. Real Life Training Situations (reading)

Role Play Situations

1. Role Play Scenario 1 (reading)

2. Role Play Scenario 1 Video (video)

3. Remember (reading)

4. Role Play Scenario 2 (video)

5. Remember (reading)

6. Role Play Scenario 3 (video)

7. Remember (reading)

8. Roleplay 4 (video)

9. Remember (reading)

10. Roleplay 5 (video)

11. Remember (reading)

12. Roleplay 6 (video)

13. Remember (reading)

14. Discussion (reading)

Conflict Mitigation Training Conclusion and Exam

1. Professionalism, focus and thoroughness are essential qualities for a drug and alcohol screening professional to strive for. (reading)

Course Reviews

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Course Details

Conflict Mitigation Training for Drug Screening Professionals

Course Curriculum

Welcome to Conflict Mitigation Training for Drug Screening Professionals

1. Welcome to Conflict Mitigation Training (video)

2. Course Introduction (reading)

Professionalism and the Collector's Role

1. What do we mean when we say "compliant?" (reading)

Protocol and Process as Conflict Mitigation Strategies

1. Ensuring Transparency (reading)

Use Active Listening Skills

1. What does active listening entail? (reading)

DOs and DON'Ts for Dealing with Angry Customers

1. Dealing with Upset Customers (reading)

Training, Practice and Focus

1. Real Life Training Situations (reading)

Role Play Situations

1. Role Play Scenario 1 (reading)

2. Role Play Scenario 1 Video (video)

3. Remember (reading)

4. Role Play Scenario 2 (video)

5. Remember (reading)

6. Role Play Scenario 3 (video)

7. Remember (reading)

8. Roleplay 4 (video)

9. Remember (reading)

10. Roleplay 5 (video)

11. Remember (reading)

12. Roleplay 6 (video)

13. Remember (reading)

14. Discussion (reading)

Conflict Mitigation Training Conclusion and Exam

1. Professionalism, focus and thoroughness are essential qualities for a drug and alcohol screening professional to strive for. (reading)

Course Reviews

0